Help Center & Frequently Asked Questions (FAQ)

Here are the 5 transparent stages of our official booking process:

1. Select Tour Package: Browse our tour package menu and choose your dream destination (Bromo, Ijen, Malang, or Labuan Bajo).
2. Configure Travel Details: Select your departure date, tour duration, and the number of travelers in your party.
3. Choose Optional Add-ons: Feel free to customize vehicle class or phinisi yacht cabin types according to your preferences.
4. Fill in Contact Information: Enter the lead traveler's name (PIC), an active email address, and WhatsApp contact number.
5. Receive Official Quotation: Our system automatically delivers the official pricing proposal (Quotation) directly to your email.

We operate an official fleet of phinisi yachts and speedboats meeting maritime safety standards set by KSOP Labuan Bajo. Guests booking sharing cabins are guaranteed to sail according to the confirmed itinerary on their billing invoice.

• Credit Cards (Visa, Mastercard, JCB): Processed with 3D-Secure encryption via Faspay compliant with PCI-DSS standards.
• Bank Virtual Accounts (BCA, Mandiri, BRI, BNI): Automated billing under the legal entity name PT. DMB Satria Indonesia via Espay.
• QRIS & Digital Wallets: Supports instant settlements via GoPay, OVO, Dana, ShopeePay, and BCA Mobile.
• Corporate Bank Transfer: Only legitimate when directed to BCA account (1733500011) or BRI account (034401003989560) under PT. DMB Satria Indonesia.

• East Java Daily Open Trips: Minimum 30% deposit of the total trip cost.
• Private Tours & Transport Rental: Deposit between 30% and 40% depending on the vehicle fleet category reserved.
• Labuan Bajo Sailing Phinisi: 50% deposit to secure your yacht cabin reservation.

The balance settlement deadline for daily overland tours is 3 days prior to departure (D-3), while phinisi sailing cruises must be paid in full at least 7 days before embarkation (D-7).

Manual bank transfers to our corporate BCA or BRI accounts under PT. DMB Satria Indonesia are 100% free of additional administrative fees. Please ensure you transfer the exact amount including the final 3 unique digits.

• Submission Deadline: You cannot reschedule if less than 7 days remain before your scheduled departure date (< D-7).
• Official Online Form: You must submit the official date change request form on dmbindonesia.id. Informal requests via WhatsApp chat are not legally recognized.
• Maximum Allowed Requests: Each reservation is entitled to a maximum of 1 (one) itinerary date modification.
• Rate Adjustments (Add-on Invoice): If the new travel date falls into high season periods, the system automatically generates an add-on invoice for price differences.

Your deposit is refunded in full minus the direct cost of non-refundable official national park tickets already issued by park authorities (TNBTS / BTNK). You may also choose to reschedule without any cancellation penalties.

• Special Health Conditions: Guests over 55 years of age or with pre-existing heart/respiratory conditions must carry a certified medical clearance certificate from a licensed physician.
• Safety Responsibilities: Travelers must follow all local tour guide safety instructions. Injuries resulting from deliberate violation of safety perimeters remain personal liability. Our team provides immediate first aid and coordinates evacuation to the nearest medical center.
• Official Insurance Coverage: All official national park entry admissions include statutory territorial visitor insurance backed by the Ministry of Environment and Forestry (KLHK).

• Offer Validity Window: Private voucher codes in official email proposals remain valid for 72 hours (3 x 24 hours).
• No Stacking Discounts: Our system strictly prohibits stacking or combining multiple voucher codes simultaneously.
• Forfeiture upon Cancellation: If you cancel a booking, the utilized discount voucher value is forfeited and cannot be refunded as cash.
• Partnership Referral Codes: Loyal customers and verified content creators have unique referral links to earn cash affiliate commissions.