What Information Do We Collect?
The information we collect includes details you provide directly and technical data captured automatically during platform usage, gathered to ensure seamless ticket issuance, fleet permits, and accommodations:
badge 1. Personal Identification Data (Passenger Manifest)
When requesting a quotation or booking a tour package, we request the following data:
- Full name matching legal official identification (National ID, Driver License, or Passport).
- Active email address for dispatching digital billing invoices, payment confirmations, and e-tickets.
- Active phone and WhatsApp number for field crew pick-up coordination.
- National Identification Number (NIK) or passport number for conservation area entrance permits (SIMAKSI) and port authority harbormaster manifests (KSOP).
credit_card 2. Financial & Payment Transaction Data
We record payment status, transaction amounts, and invoice reference numbers. However, we NEVER store credit card numbers or CVV codes on our internal servers. Credit card transactions are processed directly by our licensed partner Faspay, certified under PCI-DSS and 3D-Secure standards.
devices 3. User Browsing & Analytics Data (Cookies)
Our site analytics records pages accessed, anonymized IP addresses, browser specifications, city geolocation, and session duration in real time. We also deploy an affiliate cookie (dmb_affiliate_token) with a 30-day lifetime for official partnership commission attribution.
